Privacy Policy | Sidai Africa

Last updated: November 2026

1. Who we are

This website is operated by Sidai Africa Ltd (“Sidai”, “we”, “us”), Simba 01, Vista Industrial Park, Ruiru, Kenya; P.O. Box 27256-00100, Nairobi. For privacy questions or requests, contact hi@sidai.com or call +254 716 423 216.

We aim to handle personal data in line with the Data Protection Act, 2019 of Kenya and its regulations.

2. What we collect

Enquiries and requests: name, phone number, email address, county or location, organisation, and the content of your message, when you use our contact, product, service, stockist, partnership or supplier forms.
Job applications: the details in your application form, your CV and any supporting documents you upload.
Newsletter: your email address and, optionally, your name.
Technical data: a one-way (hashed) form of your IP address for spam and abuse prevention, your browser type, and, only if you accept analytics cookies, usage data collected by Google Analytics.

3. How we use it

To respond to your enquiry, arrange a service or connect you with a stockist (based on your request and our legitimate interest in serving customers).
To assess job and internship applications (based on steps you ask us to take before a possible employment contract).
To send newsletter emails you have subscribed to (based on your consent, which you can withdraw at any time using the unsubscribe link).
To keep the website secure and prevent spam, and, with your consent, to understand how the website is used so we can improve it.

4. Sharing

We do not sell personal data. We may share it with Sidai staff, hubs, franchisees or stockists who need it to respond to your request, and with service providers who host this website, deliver email or provide analytics, under appropriate confidentiality terms. We may disclose data where required by law.

5. Retention

We keep enquiry records for as long as needed to respond and for our reasonable business records. Unsuccessful job applications are kept for a limited period for future opportunities unless you ask us to delete them sooner. Newsletter data is kept until you unsubscribe.

6. Security

Website data is transmitted over encrypted connections (HTTPS). Uploaded documents are stored outside the public part of the website and are accessible only to authorised staff.

7. Your rights

You may ask to access, correct or delete your personal data, object to or restrict its processing, or withdraw consent. Contact us at hi@sidai.com. You also have the right to complain to the Office of the Data Protection Commissioner of Kenya.

8. Changes

We may update this policy. The date at the top shows when it was last changed.